FAQs

GENERAL WAX INFO

What type of wax do you use?
There are many different types of wax and just as many suppliers -- and we tested many of them!  After much consideration -- weighing all aspects -- we decided on a para-soy custom blend to create the best performance possible.

What type of warmer do you recommend?
We have tested our wax in hot plate warmers and bulb warmers (20-40 watts) with good results. However, there are so many elements that can impact performance, including room temperature and size, A/C, fans, and the fragrance oil itself as some are naturally stronger or lighter. We recommend utilizing a warmer you already have and see how it performs in your home and space.

What does "throw" mean?
Throw refers to the amount of scent given off by the wax.  There are two types of throw -- hot and cold. Cold throw refers to the scent of the wax when you smell it before it's melted -- when it's in a solid state.  Hot throw refers to the scent of the wax when it is melted and how much the scent fills the room. 

Our wax is loaded with the maximum amount of fragrance oil for the particular wax that we use. However, as mentioned above, there are so many factors that can impact the performance of the wax in your environment, including the natural strength of particular scents.

If you find that a particular scent is not performing well in an open concept, for example, try melting it in a smaller room -- like a bedroom or bathroom. Don't forget that if you are drawn to particular scents and melt them consistently, you can become "nose blind" to them -- it's a real thing! Try melting a different scent or give your nose a break before trying it again.

Do you recommend a cure time and what does "cure" mean?
There are different opinions about this question. We have found that wax can benefit from sitting for a while and allowing the fragrance oils to bind with the wax. The longer you allow your wax to sit, the stronger the scent becomes.  We recommend letting your wax cure for 2-4 weeks for the best performance. However, if you just can't wait to try a particular scent (we totally get it), feel free to melt away!  Most often times, the wax will be at least two weeks old by the time it makes its way to your home!

How should I store my wax?
Wax should be stored in a cool, dark area to maintain the quality. All of our wax is packaged in polypropylene bags to maintain the fragrance. Wax should never be stored in polyethylene (traditional Ziploc-type) bags as this material will absorb the scent from your wax leaving your wax with little or no scent.

BUSINESS MODEL

Are your products ready-to-ship (RTS) or pre-order?
We are currently doing primarily pre-orders. However, we will occasionally do a RTS. Join our Facebook group to learn the latest release information.

What is your turn-around-time (TAT)?
While TAT does vary, pre-orders typically are 8-10 weeks for production PLUS up to two weeks for packing/shipping. RTS releases will generally start shipping within a day or two but could take up to two weeks for the final package to go out depending on how large the release was.

How often do you restock?
Restocks will happen seasonally with additional featured collections periodically. 

Do you do custom orders?
We do not currently do custom orders; however, we would love to hear your  ideas!  Additionally, we are hoping to do customer creation contests once we are a bit more established. Please share your ideas with us on our Facebook page!

Do you have any social media pages?
We do! Follow-us on our Facebook page. This will be the best place to keep-up-to-date on new releases, restocks, and all the other fun stuff we are planning!

SHOP PROTOCOLS

Is there a cart hold?
We do not offer a cart hold.

Do you combine orders?
We will do our best to accommodate these requests as long as your order has not been processed.  Please E-MAIL us with your order numbers to submit a "combined order" request.

Can I make changes to my order?
Please be sure your order is complete and correct prior to checkout as we are unable to make changes or cancellations after it has been placed. However, if you did experience an issue when ordering, please send us an E-MAIL -- we will try to accommodate your request if we can.

SHIPPING INFO AND POLICIES

How much is shipping?
We use a tiered shipping method based on the size of your order, which includes six separate tiers.  Most items will be shipped via USPS in the package or box size that is best suited for your order. You will also receive tracking information via e-mail so you can monitor your shipment.

 Do you have a shipping policy?

We do!  Please note that we are not responsible for delays in shipping or lost or stolen packages once your items leave our shop and have been accepted by the carrier. Please utilize the tracking information provided to inquire further with the carrier. Additionally, please use your own discretion when ordering in warmer months. While this isn't typically an issue with the particular wax blend we use, there may be circumstances in various warmer regions where it could impact the state of the wax.

Of course, if there is anything we can do to provide guidance, please let us know. We want to ensure all of your items are delivered to you safe and sound! Thank you for understanding!

Do you ship internationally?
We currently do not ship internationally. We apologize for any inconvenience.

Do you have further questions?
If you have any other questions, please E-MAIL us.  Thank you for visiting our website and considering purchasing from our small business. We greatly appreciate it!