We do not offer a “COMBINE” code; however, orders with the same name and mailing address will automatically be combined when possible. Shipping refunds are processed while orders are packed. In some cases, adding a small item or two will not increase shipping costs and you may receive a full refund. However, depending on package weight, distance, and the shipping carrier selected at checkout, you may receive only a partial refund—or no refund at all. This is determined by the price of the label once all of your orders are combined. PLEASE NOTE: WE CANNOT COMBINE MORE THAN TWO RTS ORDERS FOR THIS RELEASE TO ENSURE TIMELY SHIPPING OVERALL. THANK YOU FOR YOUR UNDERSTANDING!

RTS items will begin shipping the week of October 19th. If you have an existing pre-order with us, we will combine automatically when possible. Please note that since RTS orders are being combined with the pre-order, shipping can take up to two weeks from start to finish. We do daily package drop-offs during this time so not every customer will receive their package at the same time. Once we complete shipping, we will do a post in the Facebook Group--everyone should have received tracking at that time. If you do not have tracking, please reach out to us and we can look into it and ensure you receive your tracking information.

We prioritize clear communication and staying connected with our customers. We do weekly updates in our Facebook group when any orders are pendings (sometimes more). If you have any questions for  us, please email us at: erika@secondandspruce.com or slade@secondandspruce.com. 

Email will ensure that we can provide you with  a timely response. DMs, Facebook Messenger, etc., can be easily missed and more difficult to manage so I encourage all of our customers to use email for order inquiries.  Thank you!